Job Description
Join GlobalTech Solutions as a Flexible Hours IT Support Specialist in Pittsburgh! We're seeking tech-savvy individuals who thrive in dynamic environments and embrace cultural diversity. This role offers remote/hybrid flexibility with core business hours availability (10am-3pm EST), perfect for balancing work with personal commitments. You'll empower our multinational team through cutting-edge tech solutions while enjoying competitive benefits and growth opportunities.
Why GlobalTech?
• Foreigner-friendly workplace with visa sponsorship assistance
• Hybrid work model with flexible scheduling
• Comprehensive training and career development programs
• Collaborative culture across 15+ nationalities
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Document troubleshooting procedures and knowledge base articles
- Collaborate with global teams via Slack/Teams for cross-border projects
- Implement cybersecurity protocols and system updates
- Train staff on new technologies and digital tools
- Monitor system performance and proactively address vulnerabilities
- Assist with onboarding of international employees
Qualifications
- 3+ years in IT support or related technical role
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows/macOS, Azure, and Active Directory
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent cross-cultural communication skills
- Ability to work independently with minimal supervision
- Valid US work authorization (visa sponsorship available)
- Basic knowledge of Python/PowerShell scripting preferred