Job Description
Join our inclusive team at Global Horizons Solutions, where we celebrate diversity and prioritize work-life balance! We're seeking a Flexible Hours Foreigner-Friendly Customer Specialist to support our international clients in Lexington, KY. Enjoy adaptable scheduling, comprehensive onboarding, and a welcoming environment designed for global talent. Perfect for expats, visa holders, or anyone seeking a harmonious career path. Apply today to become part of our multicultural family!
Responsibilities
- Provide multilingual customer support via chat, email, and phone
- Resolve inquiries with cultural sensitivity and patience
- Document interactions in CRM systems with accuracy
- Collaborate with global teams across time zones
- Adapt schedule to cover peak hours and international client needs
- Participate in monthly cultural exchange workshops
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent; degree preferred
- Fluent English proficiency; additional languages valued
- 1+ years customer service experience
- Flexibility to work evenings/weekends (15-25 hrs/week)
- Valid US work authorization
- Strong cross-cultural communication skills
- Proficient with digital collaboration tools
- Positive attitude with problem-solving mindset