Job Description
Join GlobalTech Solutions as a Part-Time Customer Success Manager in our Seattle headquarters! We're seeking a dynamic, culturally aware professional to join our diverse team with fully flexible hours (20-30 hrs/week) and 100% foreigner-friendly policies. Enjoy competitive compensation, remote work options, and a supportive environment that values global perspectives. Perfect for expats, visa holders, or international professionals seeking work-life balance without compromising career growth.
Why you'll love working with us:
- Comprehensive relocation assistance for international hires
- Visa sponsorship support (H1B, O1, TN, etc.)
- Cultural integration programs and language resources
- Hybrid work model with flexible scheduling
- Health benefits for part-time employees
Responsibilities
- Manage portfolio of international clients across APAC and EMEA regions
- Develop personalized success plans aligned with client business objectives
- Facilitate cross-functional collaboration between technical and sales teams
- Monitor key health metrics (NPS, adoption rates, retention)
- Conduct quarterly business reviews with multilingual stakeholders
- Document client feedback to drive product improvements
- Train clients on platform features via virtual workshops
Qualifications
- Bachelor's degree in Business, Communications, or related field
- 3+ years B2B customer success/sales experience
- Native-level English proficiency with multilingual abilities (Japanese/Spanish/Chinese preferred)
- Experience with CRM platforms (Salesforce, HubSpot)
- Proven ability to work across time zones with flexible schedules
- Exceptional problem-solving and conflict resolution skills
- Valid US work authorization or sponsorship eligibility