Job Description
Join our dynamic Tampa team as a Flexible Hours Customer Specialist! We're seeking multilingual, globally-minded professionals to provide exceptional support in a welcoming environment. Enjoy fully flexible scheduling with evening/weekend options, comprehensive cultural onboarding, and a truly inclusive workplace. Perfect for expats, visa holders, and non-native English speakers seeking stability and growth.
What We Offer:
- Competitive hourly pay ($18-$25) plus performance bonuses
- 100% remote-friendly with optional hybrid workspace
- Free English language and cultural adaptation support
- Health insurance and retirement benefits (20+ hrs/week)
- Clear career advancement pathways
Responsibilities
- Deliver multilingual customer support via phone, chat, and email
- Resolve technical and billing inquiries with empathy and precision
- Collaborate with global teams across time zones
- Document interactions in CRM systems with accuracy
- Participate in monthly cultural exchange workshops
- Continuously improve processes through team feedback
- Support 24/7 coverage on rotating schedule (flexible shifts)
Qualifications
- Fluent in English plus one additional language (Spanish, Portuguese, or French preferred)
- 1+ years customer service or tech support experience
- Valid US work authorization (visa sponsorship available)
- Comfortable with flexible scheduling (evenings/weekends)
- Proficient in Zendesk, Salesforce, or similar platforms
- Strong cross-cultural communication skills
- Ability to work independently and in diverse teams
- High school diploma or equivalent required