Job Description
Join CityConnect Solutions as a Customer Service Associate and enjoy the perfect work-life balance with our flexible hours policy! We're seeking motivated individuals to deliver exceptional service without requiring a college degree. This role is ideal for students, parents, or anyone seeking adaptable scheduling in Newark's thriving business district.
Why Choose Us? Competitive hourly pay, paid training, advancement opportunities, and a supportive team environment. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Process transactions and update customer records
- Collaborate with team members to improve service quality
- Meet performance metrics while maintaining flexibility
- Adapt to schedule changes based on business needs
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (degree not required)
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Comfortable with technology (basic computer literacy)
- Positive attitude and customer-focused mindset
- Flexibility to work evenings/weekends as needed
- Reliable transportation to Newark office
- No experience necessary – training provided!