Job Description
Are you looking to launch your career in the heart of Silicon Valley?
Apex Digital Systems is currently seeking ambitious, eager individuals for our Entry-Level Technical Support Specialist program. We do not require prior experience—just a passion for technology and a desire to learn.
As a rapidly growing tech firm in San Francisco, we value raw talent and potential over degrees. You will be trained on the latest industry-standard software and hardware, working alongside our expert team to deliver world-class support to our enterprise clients.
Why Join Apex?
- Zero Experience Required: We provide comprehensive on-the-job training.
- Competitive Pay: Starting at $55k with annual performance reviews.
- Modern Culture: Enjoy a hybrid work environment in downtown SF.
Take the first step towards a lucrative tech career today.
Responsibilities
- Provide first-level technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues for internal and external stakeholders.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex issues and learn advanced troubleshooting techniques.
- Maintain a positive, professional demeanor when representing the Apex brand.
- Participate in weekly training sessions to stay updated on new product releases and software patches.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy (familiarity with operating systems like Windows or macOS is a plus).
- Strong written and verbal communication skills.
- Aptitude for problem-solving and a logical thinking mindset.
- Reliable internet connection and a quiet workspace for remote support shifts.
- Ability to work full-time (40 hours/week).