Job Description
Are you eager to launch a career in the tech industry but lack previous professional experience? Apex Data Systems is seeking a motivated Entry-Level Technical Support Specialist to join our growing team in Philadelphia. We offer a comprehensive training program designed to turn enthusiastic learners into skilled tech professionals.
In this role, you will be the first point of contact for our clients, helping to resolve technical issues and ensuring our software solutions run smoothly. We value potential and attitude over past experience.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat to resolve basic hardware and software issues.
- Document all customer interactions accurately in our ticketing system to maintain a high standard of service.
- Learn and troubleshoot common software applications and operating systems under the guidance of senior mentors.
- Collaborate with the IT team to escalate complex issues and improve internal processes.
- Assist in the onboarding of new software tools for our client base.
Qualifications
- High School Diploma or GED required; Associate’s degree in a related field is a plus.
- No prior experience required—we will train you!
- Basic computer literacy is essential; familiarity with Windows or macOS is a strong plus.
- Strong written and verbal communication skills with a patient and friendly demeanor.
- Able to work in a fast-paced environment and handle multiple tasks simultaneously.