Job Description
Are you looking for a rewarding career in Information Technology without the need for prior experience?
InnovateTech Solutions is a rapidly growing industry leader, and we are currently seeking enthusiastic Entry-Level Technical Support Specialists to join our Direct Hire team in Charlotte, North Carolina. We value potential over experience and provide comprehensive on-the-job training to ensure your success.
As a member of our support team, you will be the first line of defense for our clients, resolving technical issues and providing top-notch customer service. We foster a collaborative, high-energy environment where your growth is our priority.
Why Join Us?
- Direct Hire Opportunity: Join our permanent team with job security and stability.
- No Experience Needed: We train you from the ground up.
- Competitive Compensation: $45k - $55k base salary with performance bonuses.
- Modern Work Environment: Work with cutting-edge technology in a professional office setting.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot common technical problems, ensuring a quick and effective resolution.
- Document all customer interactions and technical issues in our ticketing system accurately and efficiently.
- Assist in the installation, configuration, and maintenance of end-user devices, including laptops and printers.
- Collaborate with senior IT staff to learn advanced troubleshooting techniques and improve service delivery.
- Maintain a positive and professional demeanor when interacting with clients of all technical backgrounds.
Qualifications
- High school diploma or GED required; Associate's degree in Computer Science or related field is a plus.
- Strong desire to learn and a passion for technology and problem-solving.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Basic computer literacy is required; familiarity with Windows and Mac operating systems is preferred.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Reliable internet connection and a dedicated workspace if working remotely (for specific roles).