Job Description
Are you a motivated self-starter looking to break into the IT industry? Apex Tech Solutions is currently hiring an Entry-Level Technical Support Specialist in Jacksonville, FL. We do not require prior experience—only a strong desire to learn and excellent communication skills. Join a fast-paced team where your growth is our priority.
Why Join Us?
- Zero Experience Needed: We provide comprehensive paid training to get you certified.
- Career Advancement: Clear pathways to Senior Support, IT Management, and Network Engineering.
- Modern Work Environment: State-of-the-art office facilities in the heart of Jacksonville.
Responsibilities
- Assist customers with technical issues via phone, email, and chat.
- Document customer interactions and solutions in our CRM system.
- Learn and troubleshoot basic hardware and software problems.
- Collaborate with senior technicians to resolve escalated tickets.
- Maintain a professional and helpful demeanor during high-volume periods.
Qualifications
- High School Diploma or GED required.
- Must be willing to undergo a background check.
- Strong computer literacy (ability to navigate Windows/Mac OS).
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.