Job Description
Are you looking to launch a successful career in the tech industry? Apex Digital Solutions is currently hiring Entry Level Technical Support Specialists in Los Angeles, CA. We provide comprehensive paid training, so no prior experience is necessary.
Join a dynamic team where your growth matters. We are looking for motivated individuals who want to build a future in IT support, customer success, and technical troubleshooting.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Competitive Pay: Starting at $45,000 with opportunities for rapid advancement.
- Full Benefits: Medical, dental, and vision insurance.
- Flexible Schedule: Work from our Los Angeles office or remotely.
Key Responsibilities
- Provide friendly and professional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Guide customers through step-by-step technical solutions.
- Maintain accurate records of customer interactions and issues in our ticketing system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
Qualifications
- High school diploma or GED equivalent.
- Strong desire to learn and improve technical skills.
- Excellent verbal and written communication skills.
- Basic computer literacy (typing, navigating the web).
- Ability to work in a fast-paced, team-oriented environment.
Responsibilities
- Provide friendly and professional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Guide customers through step-by-step technical solutions.
- Maintain accurate records of customer interactions and issues in our ticketing system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
Qualifications
- High school diploma or GED equivalent.
- Strong desire to learn and improve technical skills.
- Excellent verbal and written communication skills.
- Basic computer literacy (typing, navigating the web).
- Ability to work in a fast-paced, team-oriented environment.