Job Description
Are you a problem solver looking to kickstart your career in the tech industry? Apex Digital Solutions is seeking a motivated Entry Level Technical Support Specialist to join our growing team in Los Angeles. We do not require prior experience—just a passion for technology and a willingness to learn. In this role, you will provide top-tier customer service and technical assistance to our diverse client base, ensuring a seamless user experience.
We offer a comprehensive benefits package, including health insurance, paid training, and clear pathways for advancement within the company.
Responsibilities
- Assist customers with troubleshooting technical issues via phone and email.
- Document customer interactions and solutions in our CRM system.
- Learn and utilize internal software tools and knowledge bases.
- Escalate complex issues to senior technicians when necessary.
- Conduct quality assurance checks on support tickets.
Qualifications
- High school diploma or equivalent required.
- Basic understanding of computers, operating systems, and internet navigation.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable high-speed internet connection and a quiet workspace.