Job Description
Are you eager to launch a career in the dynamic field of Information Technology? Apex Tech Solutions is seeking a motivated Entry-Level Technical Support Specialist to join our growing team in Charlotte, NC.
We do not require prior professional experience. Instead, we value curiosity, a strong work ethic, and a passion for solving problems. This is a fantastic opportunity to gain hands-on training in a supportive environment while building a foundation for a long-term career in tech.
Why Join Us?
- Comprehensive training programs for beginners.
- Competitive benefits package including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- A collaborative and inclusive company culture.
Take the first step towards your future in technology today.
Responsibilities
- Assist customers with technical issues via phone, email, and ticketing systems.
- Perform basic hardware and software troubleshooting on desktops, laptops, and printers.
- Monitor system performance and report anomalies to the senior engineering team.
- Maintain accurate and up-to-date documentation of support tickets and resolutions.
- Collaborate with senior staff to learn best practices for network maintenance and security.
- Ensure a high level of customer satisfaction by providing clear and friendly guidance.
Qualifications
- High school diploma or GED equivalent required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and the ability to think critically.
- Excellent written and verbal communication abilities.
- Ability to work in a fast-paced team environment and adapt to changing priorities.
- Reliable internet connection and a quiet workspace (if remote work is offered).