Job Description
Welcome to TechHorizon Solutions, where we bridge the gap between complex technology and everyday users. We are currently seeking ambitious individuals to join our team as Entry-Level Technical Support Specialists. If you are looking for a career with growth potential, competitive pay, and a modern work environment, we want to meet you.
Even if you have no prior experience in the tech industry, our comprehensive training program will equip you with the skills needed to excel. We value attitude, work ethic, and a willingness to learn over past technical experience.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Full benefits package including health, dental, and vision insurance.
- Paid training and mentorship from senior technical staff.
- Career advancement opportunities into Senior Support and Management roles.
Take the first step towards a rewarding career in technology today.
Responsibilities
- Provide first-tier technical support to clients via phone, email, and live chat.
- Troubleshoot software and hardware issues for internal and external customers.
- Document all customer interactions, inquiries, and resolutions in the CRM system.
- Learn and demonstrate proficiency with company software and communication tools.
- Collaborate with senior team members to resolve escalated technical queries.
- Conduct quality assurance checks on support tickets to ensure customer satisfaction.
Qualifications
- High School Diploma or GED is required; Associate’s degree is a plus.
- Strong desire to learn and grow within the technology sector.
- Basic computer literacy and internet navigation skills.
- Excellent verbal and written communication abilities.
- Ability to work flexible hours, including evenings and weekends as needed.
- A positive, patient, and customer-centric attitude.