Job Description
We are seeking a motivated Entry Level Technical Support Specialist to join our growing team in Colorado Springs. If you are looking to kickstart a career in the IT industry with no experience required, this is the perfect opportunity for you. We offer comprehensive paid training, mentorship, and a clear path for career advancement.
In this role, you will be the first point of contact for our clients, helping them resolve technical issues and ensuring a seamless user experience. You will work in a dynamic environment using cutting-edge tools and technologies.
Responsibilities
- Provide Tier 1 Technical Support: Assist customers with hardware and software troubleshooting via phone and email.
- Customer Communication: Interact professionally with clients to understand their needs and resolve inquiries efficiently.
- System Documentation: Accurately log all support tickets and resolutions into our CRM database.
- Training & Development: Complete assigned training modules to build technical knowledge and soft skills.
- Collaboration: Work closely with senior technicians to escalate complex issues and learn best practices.
- Process Improvement: Identify common technical issues and suggest improvements to the support team.
Qualifications
- No Experience Necessary: We value attitude and eagerness to learn over prior technical history.
- Education: High school diploma or GED equivalent required.
- Communication Skills: Excellent verbal and written English skills with a focus on clarity.
- Computer Literacy: Basic familiarity with computers, operating systems, and web browsers.
- Problem Solving: Ability to think critically and troubleshoot basic logic problems.
- Work Environment: Must have a quiet, dedicated workspace and reliable high-speed internet.