Job Description
Are you ready to kickstart your career in the dynamic world of Information Technology? TechNova Solutions is seeking ambitious, self-motivated individuals for our Entry Level Technical Support Specialist position in the heart of Tucson, AZ. We believe in nurturing talent and providing a clear, accelerated path for professional growth.
As a rapidly growing tech firm, we are looking for fresh talent to join our support team. You will be the first point of contact for our clients, solving technical hurdles and ensuring seamless operations. This is a fantastic opportunity to gain hands-on experience in a fast-paced corporate environment.
What you will do:
Responsibilities
- Provide exceptional first-level technical support to end-users via phone, email, and remote desktop.
- Troubleshoot and resolve hardware and software issues in Windows and macOS environments.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Assist in the setup, configuration, and deployment of new employee workstations and devices.
- Collaborate with senior engineers to escalate complex issues and learn advanced troubleshooting techniques.
- Maintain a high standard of professionalism and customer satisfaction at all times.
Qualifications
- High School Diploma or GED required; Bachelor's degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer hardware, operating systems, and network connectivity.
- Excellent written and verbal communication skills with a focus on customer service.
- Strong problem-solving abilities and a willingness to learn new technologies quickly.
- Must be legally authorized to work in the United States.
- Must be located in or willing to commute to Tucson, AZ.