Job Description
Launch Your Career in IT with Baltimore Tech Innovations
We are looking for ambitious Entry Level Technical Support Specialists to join our dynamic team in downtown Baltimore. If you have a knack for solving puzzles and a passion for technology, this is the perfect opportunity to gain hands-on experience and kickstart your professional journey.
As a member of our support team, you will be the first line of defense for our clients, ensuring they have seamless access to the digital tools they need. We pride ourselves on a culture of mentorship and rapid career progression.
What You Will Do:
- Diagnose and resolve basic hardware and software issues for end-users.
- Provide excellent customer service via phone and email.
- Learn and apply our proprietary ticketing system for tracking support requests.
- Collaborate with senior technicians to escalate complex issues.
- Participate in daily training sessions to sharpen your technical skills.
Responsibilities
- Provide first-level technical support to customers via phone, email, and chat to resolve hardware and software issues.
- Troubleshoot connectivity problems and guide users through step-by-step solutions.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with the development team to identify and report recurring technical bugs.
- Maintain a positive, empathetic, and professional demeanor during high-volume support interactions.
- Assist in inventory management for IT equipment and peripherals.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Basic understanding of computer operating systems (Windows, macOS) and internet browsers.
- Strong written and verbal communication skills with the ability to explain complex concepts simply.
- Exceptional problem-solving skills and attention to detail.
- Must be reliable, punctual, and able to work in a fast-paced team environment.
- Flexibility to work a rotating schedule, including evenings and weekends if necessary.