Job Description
Are you a problem solver with a passion for technology and a desire to learn? Apex Digital Systems is looking for motivated Entry-Level Technical Support Specialists to join our growing team in the heart of Seattle. We provide comprehensive training and a supportive environment where you can grow your skills in IT support, network administration, and customer relations. This is the perfect opportunity for recent graduates or career changers ready to launch their professional journey.
Why Join Us?
- Competitive salary and benefits package.
- Comprehensive on-the-job training with no prior experience required.
- Modern, collaborative office environment in Downtown Seattle.
- Clear pathways for rapid career advancement.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for internal employees and clients.
- Provide exceptional technical support via phone, email, and in-person.
- Manage and prioritize helpdesk tickets in our ticketing system.
- Assist with the setup and configuration of workstations and peripherals.
- Document technical solutions and create knowledge base articles.
- Collaborate with senior IT staff to learn best practices and advanced troubleshooting techniques.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or related field is a plus but not mandatory.
- Basic computer literacy (Microsoft Office Suite, web browsers, email).
- Strong desire to learn and a "can-do" attitude toward new challenges.
- Excellent verbal and written communication skills.
- Ability to work well in a team-oriented environment.
- Reliable transportation and willingness to be on-site in Seattle.