Job Description
Join a Dynamic Team and Launch Your Career in Tech!
Are you a problem-solver with a passion for technology? Apex Digital Solutions is looking for ambitious individuals to join our rapidly growing team as Entry Level Technical Support Representatives.
We offer a comprehensive training program designed to take you from a beginner to a confident professional. If you are ready to learn and grow in a supportive environment, we want to hear from you.
Why Join Us?
- Zero Experience Required: We train you from scratch.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Growth Opportunities: Clear pathways for promotion within the company.
We are currently hiring for our San Antonio, TX location. Come be part of a company that values your potential!
Responsibilities
- Customer Assistance: Provide top-tier support to customers via phone, email, and chat to resolve technical inquiries.
- Troubleshooting: Guide users through basic technical issues and software navigation using our training materials.
- Documentation: Accurately record customer interactions and issue resolutions in our CRM system.
- Team Collaboration: Work closely with senior technicians and account managers to ensure high-quality service delivery.
- Feedback Loop: Relay common customer issues and product feedback to the product development team.
- Adherence: Follow company protocols and quality assurance standards during every interaction.
Qualifications
- Education: High school diploma or GED equivalent required.
- Communication: Excellent verbal and written communication skills in English.
- Computer Literacy: Basic familiarity with computers and operating systems (we will teach you more).
- Attitude: A positive, patient, and eager-to-learn mindset is essential.
- Reliability: Ability to work full-time hours with occasional flexibility.
- Problem Solving: Strong desire to find solutions and help others succeed.