Job Description
Apex Tech Solutions is a leading provider of innovative technology solutions based in the heart of Denver, Colorado. We are currently looking for enthusiastic and dedicated Entry Level Technical Support Associates to join our growing team. This is a fantastic opportunity for anyone looking to start a career in the IT sector with no prior experience necessary. We believe in hiring potential and providing the training to turn that potential into expertise.
As a member of our support team, you will be the first point of contact for our clients, helping them resolve technical difficulties and ensuring they get the most out of our products. If you are a great communicator and eager to learn, we want to hear from you.
Responsibilities
- Assist customers with troubleshooting hardware and software issues via phone and email.
- Guide users through technical setup processes and account configurations.
- Document customer inquiries, issues, and resolutions in the CRM system.
- Stay updated on product knowledge through continuous training.
- Collaborate with the senior technical team to escalate complex issues.
- Maintain a high level of customer satisfaction and professionalism.
Qualifications
- High school diploma or GED required (Bachelor's degree preferred but not mandatory).
- Strong written and verbal communication skills.
- Basic understanding of computers, operating systems, and the internet.
- Ability to think critically and solve problems under pressure.
- Reliable computer and internet connection.
- A positive attitude and willingness to learn new technologies.