Job Description
Are you a problem solver looking to launch a rewarding career in the tech industry? TechConnect Solutions is hiring Entry Level Technical Support Associates in Sacramento, CA. We are looking for enthusiastic individuals who are ready to learn and grow with us. No prior experience is necessary—we provide comprehensive, paid training to set you up for success.
Join a dynamic team where your potential is valued over your experience. We foster a culture of mentorship, innovation, and career advancement. If you have a knack for helping others and a curiosity about how technology works, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Diagnose and troubleshoot basic software, hardware, and network issues for clients.
- Document detailed solutions and customer interactions accurately within our CRM systems.
- Collaborate with senior support agents and team leads to resolve complex escalations.
- Stay updated on the latest company products, services, and industry trends to provide accurate information.
- Maintain a positive and professional demeanor while handling high-volume customer interactions.
Qualifications
- High school diploma or GED required (Bachelor's degree in Computer Science or related field is a plus).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ WPM).
- A proactive attitude and a genuine willingness to learn new technologies.
- Ability to work independently as well as part of a collaborative team.
- Reliable access to a computer and high-speed internet connection.