Job Description
Are you ready to launch a successful career in the technology sector?
Apex Digital Solutions is hosting a special Hiring Event for talented individuals seeking Entry Level Jobs in Omaha, NE and Virginia. We are looking for driven, tech-savvy candidates to join our expanding Customer Success team.
As a Technical Support Associate, you will be the first point of contact for our clients, providing top-tier service and troubleshooting technical issues. This is a hybrid position offering the opportunity to grow within a dynamic tech environment, with a focus on professional development and career progression.
Why Join Us?
- Competitive Compensation: Base salary between $45,000 and $55,000.
- Growth Opportunities: Clear pathways to senior technical roles and management.
- Modern Environment: Work with cutting-edge tools and collaborative teams.
- Flexible Benefits: Health, dental, and vision insurance.
Don't miss this chance to be part of a premier Hiring Event in Omaha, NE. Apply today to secure your spot!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat to resolve product-related issues.
- Diagnose and troubleshoot hardware and software problems for a diverse client base.
- Document all customer interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with the engineering and product teams to escalate complex issues and provide feedback.
- Conduct product training sessions for new clients to ensure optimal product utilization.
- Stay up-to-date with the latest industry trends and internal product updates.
Qualifications
- High school diploma or equivalent required; Bachelor's degree in Computer Science or related field is a plus.
- Strong problem-solving skills with the ability to think critically and logically.
- Excellent written and verbal communication skills with a professional demeanor.
- Basic understanding of computer operating systems and network configurations.
- Willingness to learn new technologies and complete required training programs.
- Ability to work in a fast-paced, team-oriented environment.