Job Description
Join NexusTech Solutions and kickstart your career in technology without a degree! We're offering an exceptional $3,500 sign-on bonus for motivated individuals ready to grow with our dynamic team. As a leading IT service provider in San Jose, we believe in skills over credentials and provide comprehensive training to help you succeed. Enjoy competitive pay, full benefits, and a supportive environment where your technical abilities shine.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Troubleshoot network connectivity and system malfunctions
- Document service tickets and maintain accurate records
- Collaborate with senior engineers on complex problem resolution
- Train end-users on new technology implementations
- Monitor system performance and security protocols
- Participate in after-hours on-call rotation (1x/month)
Qualifications
- High school diploma or equivalent (degree not required)
- Basic knowledge of Windows/macOS operating systems
- Experience with network troubleshooting (TCP/IP, DNS)
- Customer service mindset with strong communication skills
- Ability to lift 30lbs and work in various office environments
- CompTIA A+ certification preferred but not mandatory
- Valid driver's license for occasional client site visits
- Must pass background check and drug screening