Job Description
Are you looking to launch a career in the tech industry without the need for prior experience? InnovateTech Solutions is seeking a motivated Entry-Level Tech Support Specialist to join our growing team in the heart of Boston, Massachusetts. We offer a comprehensive relocation package to help you settle in and a mentorship-driven environment where you can grow your technical skills from the ground up.
At InnovateTech, we believe in nurturing talent. This is a unique opportunity for recent graduates or career changers to break into the IT sector with full support from day one.
Responsibilities
- Provide Technical Assistance: Respond to incoming support tickets and resolve hardware and software issues for internal clients.
- System Maintenance: Assist in the daily monitoring and maintenance of company servers and network infrastructure.
- Customer Support: Serve as the primary point of contact for non-technical employees, explaining complex concepts in simple terms.
- Documentation: Accurately document all technical issues, resolutions, and maintenance logs in our ticketing system.
- Team Collaboration: Work closely with senior engineers to learn best practices and assist with larger-scale IT projects.
- Software Training: Conduct basic training sessions to help new hires navigate our proprietary software tools.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree in Computer Science or related field is a plus but not mandatory.
- Experience: No prior experience required. A strong willingness to learn and a passion for technology are essential.
- Skills: Basic computer literacy, familiarity with Microsoft Office Suite, and a general understanding of how operating systems work.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Relocation: Must be willing and able to relocate to the Boston, MA area.
- Soft Skills: Strong problem-solving abilities, attention to detail, and the ability to work in a fast-paced team environment.