Job Description
Are you ready to launch a rewarding career in the technology industry? Apex Digital Solutions is seeking ambitious Entry Level Tech Support Specialists to join our expanding team in San Antonio, Texas.
We are looking for individuals who are eager to learn, possess a natural curiosity about technology, and want to provide exceptional service. No prior technical experience is required. We provide a comprehensive, paid training program designed to turn you into a certified tech support professional.
Why Apply?
- Competitive base salary with performance bonuses.
- Full paid training with certification support.
- Career growth pathways into Senior Engineering and Management.
- Modern, collaborative office environment.
- Health, dental, and vision insurance.
Responsibilities
- Provide friendly and efficient technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware, software, and connectivity issues.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with senior technical staff to resolve complex escalations.
- Maintain a positive and empathetic attitude during high-volume support periods.
- Stay updated on new software updates and internal company procedures.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer literacy and ability to navigate multiple windows.
- Strong problem-solving skills and a logical mindset.
- Ability to work flexible hours, including evenings and weekends.
- Reliable high-speed internet connection (if remote work is applicable).
- Enthusiasm for learning new technologies quickly.