Job Description
Are you ready to launch a rewarding career in the technology sector? Apex Digital Solutions is seeking a driven and eager Entry Level Tech Support Specialist to join our dynamic team in Fort Wayne, Indiana. We provide comprehensive relocation assistance to the right candidates, making your move seamless.
As a growing company, we value potential over experience. You will receive top-tier training to master the skills needed to succeed in the IT industry. This is the perfect opportunity for recent graduates or career changers looking to break into tech without prior professional experience.
Why Join Us?
- Full relocation package provided to Fort Wayne, IN.
- On-the-job training with senior mentors.
- Career growth opportunities into Senior Support or IT Management.
- Competitive benefits package and health insurance.
Responsibilities
- Provide exceptional technical support to customers via phone and email.
- Diagnose and troubleshoot basic hardware and software issues.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the IT team to resolve complex technical problems.
- Stay updated on new technology trends and internal processes.
- Maintain a positive and professional demeanor in high-pressure situations.
Qualifications
- High school diploma or GED (Bachelor's degree in Computer Science is a plus but not required).
- Strong desire to learn and grow within the IT field.
- Basic computer literacy (Windows, Mac, or Linux).
- Excellent written and verbal communication skills.
- Willingness to relocate to Fort Wayne, Indiana, and work full-time.
- A proactive attitude toward problem-solving.