Job Description
Join our dynamic team at Innovate Solutions Inc. and kickstart your career in San Diego's thriving tech scene! We're seeking motivated entry-level professionals eager to grow with us. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your ideas matter. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Troubleshoot hardware/software issues including OS, networking, and cloud applications
- Document incidents and resolutions using ticketing systems like Jira
- Collaborate with senior engineers on complex problem-solving initiatives
- Participate in cross-departmental projects to enhance system efficiency
- Maintain up-to-date knowledge of IT security protocols and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS, networking fundamentals, and cloud platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities with a customer-first mindset
- Ability to work independently and in fast-paced environments
- CompTIA A+ certification or willingness to obtain within 6 months