Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in the booming tech industry! We're seeking motivated Entry-Level Tech Support Specialists to provide exceptional customer service and technical assistance to our clients. This immediate-start opportunity offers comprehensive training and rapid career growth in Fort Worth's thriving tech ecosystem. If you're passionate about technology and ready to launch your professional journey, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document technical procedures and customer interactions in CRM systems
- Collaborate with senior technicians to troubleshoot complex problems
- Install and configure computer systems and peripherals
- Provide on-site support for enterprise clients as needed
- Train users on new technologies and system updates
- Monitor system performance and recommend improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment
- Customer service experience (internships or part-time roles acceptable)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license for occasional client visits