Job Description
Launch your career in Seattle's booming tech scene! Innovate Solutions Group seeks motivated Entry-Level Tech Support Specialists to join our dynamic team. No experience necessary – we provide comprehensive training to transform your passion into expertise. Enjoy competitive compensation, growth opportunities, and a collaborative environment in the heart of downtown Seattle.
Responsibilities
- Provide first-line technical support for hardware/software issues
- Assist users via phone, email, and remote troubleshooting
- Document cases accurately in ticketing systems
- Collaborate with senior engineers on complex issues
- Participate in continuous training programs
- Maintain inventory of IT assets
- Contribute to knowledge base articles
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Willingness to work flexible hours
- Valid US work authorization
- No prior IT experience required