Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated Entry-Level Tech Support Specialists to join our dynamic London team. No prior experience required—just your passion for technology and eagerness to learn. You'll provide exceptional technical assistance to our global clients while gaining hands-on experience with cutting-edge systems. Enjoy comprehensive training, mentorship from industry experts, and a collaborative work environment that values growth and innovation. This is your gateway to a thriving career in the UK's booming tech sector!
Responsibilities
- Resolve technical issues via phone, email, and remote support
- Install, configure, and troubleshoot hardware/software systems
- Document solutions using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex escalations
- Conduct system diagnostics and preventive maintenance
- Train end-users on new technologies and best practices
- Adhere to ITIL service management principles
Qualifications
- No prior IT experience required
- High school diploma or equivalent; A-Levels preferred
- Basic knowledge of Windows/macOS operating systems
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Customer-focused mindset with patience and empathy
- Willingness to complete company certifications
- Must be eligible to work in the UK