Job Description
Are you ready to kickstart your career in the technology sector? Apex Digital Systems is seeking ambitious individuals for our Entry Level Tech Support Associate position in Albuquerque, NM. We offer a comprehensive training program and a clear path for rapid professional growth.
As a member of our growing team, you will be the first point of contact for our valued clients, ensuring they receive the highest standard of technical assistance. We value enthusiasm, integrity, and a willingness to learn over years of experience. Join us and build a future in IT with immediate start opportunities.
As a member of our growing team, you will be the first point of contact for our valued clients, ensuring they receive the highest standard of technical assistance. We value enthusiasm, integrity, and a willingness to learn over years of experience. Join us and build a future in IT with immediate start opportunities.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot and resolve basic hardware and software issues.
- Maintain accurate and detailed records of all customer interactions and solutions.
- Collaborate with senior technicians to escalate complex issues effectively.
- Stay up-to-date with the latest industry trends and product knowledge through continuous training.
- Assist in the onboarding and training of new team members.
Qualifications
- High School Diploma or GED required.
- No prior professional experience required; we train you!
- Basic computer literacy and typing skills.
- Strong verbal and written communication abilities.
- Ability to work in a fast-paced, dynamic environment.
- Must be authorized to work in the United States.