Job Description
Join TechNash Solutions as an Entry-Level Remote Support Specialist and jumpstart your career in Nashville's thriving tech scene! We're seeking motivated individuals with a passion for technology and customer service to join our dynamic team immediately. This fully remote position offers the perfect blend of professional growth, competitive compensation, and work-life balance in one of America's fastest-growing tech hubs.
As a cornerstone of our operations, you'll provide essential technical support to our clients while gaining hands-on experience in cloud infrastructure, cybersecurity fundamentals, and enterprise software solutions. Our comprehensive training program ensures rapid skill development, and our flat organizational structure means your voice matters. Ready to launch your career? Apply now and start making an impact from day one!
Responsibilities
- Deliver remote technical support to enterprise clients via phone, email, and chat
- Troubleshoot and resolve hardware/software issues across Windows/macOS environments
- Document cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Conduct proactive system health checks and maintenance tasks
- Train clients on new software implementations and best practices
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- High school diploma or equivalent; technical certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, VPN)
- Experience with remote desktop tools (TeamViewer, AnyDesk) or similar
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Ability to work independently with minimal supervision
- Proficiency in Microsoft Office 365 and Google Workspace
- Valid U.S. work authorization and reliable internet connection