Job Description
Join our award-winning remote team as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated recent graduates and career changers in Colorado Springs to deliver exceptional technical support to our clients. Enjoy flexible remote work, comprehensive training, and direct hire opportunities with competitive benefits. Be part of a culture that values innovation, collaboration, and professional growth.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for remote clients
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex troubleshooting cases
- Assist in deploying and configuring new workstations and systems
- Conduct remote system health checks and preventative maintenance
- Participate in ongoing training to expand technical expertise
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to learn technical concepts quickly and independently
- Excellent written and verbal communication abilities
- Self-motivated with time management skills for remote work
- CompTIA A+ certification preferred but not required