Job Description
Join TechNova Solutions as an Entry-Level Remote IT Support Specialist and launch your tech career in one of America's most innovative cities. We're urgently seeking motivated individuals to provide exceptional remote technical support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and the flexibility of fully remote work while being part of a dynamic team committed to professional growth.
Why TechNova Solutions?
- Industry-leading training program for career advancement
- Collaborative remote work culture with virtual team-building
- Health insurance, 401(k) matching, and professional development stipend
- Flexible schedule with core hours 10 AM - 3 PM EST
Responsibilities
- Provide Tier 1 technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for remote clients
- Create and maintain detailed documentation of troubleshooting processes
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system installations and configurations
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Google IT Support)
- 0-2 years of customer service or technical support experience
- Proficiency with Windows/macOS operating systems and Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Valid US work authorization and reliable high-speed internet