Job Description
Join Louisville Tech Solutions as an Entry-Level Remote Customer Support Specialist and launch your career in tech! We're seeking motivated individuals to provide exceptional service to our growing client base. This fully remote position offers flexible hours, comprehensive training, and a clear path for advancement. If you're passionate about helping others and eager to learn, apply today!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues using internal knowledge base and troubleshooting protocols
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a remote environment
- Proficient with Microsoft Office and basic tech troubleshooting
- Reliable internet connection and quiet workspace
- Positive attitude and willingness to learn new technologies