Job Description
We are seeking motivated, tech-savvy individuals to join our dynamic IT team as Entry-Level Support Specialists. This is an exceptional opportunity for international candidates looking to launch their career in the United States. We offer comprehensive training, mentorship, and H1B Visa Sponsorship for the right candidates. No prior professional experience is required, only a passion for technology and problem-solving.
As a member of our team, you will be the first line of defense for our clients' technical needs, ensuring seamless operations and high customer satisfaction. Join us in driving digital transformation in the heart of North Carolina.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in maintaining and updating client IT infrastructure and documentation.
- Monitor system performance and respond to alerts in a timely manner.
- Collaborate with senior engineers to resolve complex technical challenges.
- Conduct basic security audits and ensure compliance with company policies.
- Train end-users on new software applications and internal systems.
- Participate in on-call rotation for critical system maintenance.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or related field is a plus).
- Willingness to learn and obtain industry-recognized certifications (we provide training).
- Basic understanding of computer hardware and operating systems (Windows/Linux).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills in English.
- Ability to work effectively in a collaborative team environment.
- Legal eligibility to work in the United States and sponsorship eligibility.