Job Description
Launch your tech career in Raleigh's booming IT hub with no experience required! TechNova Solutions is seeking motivated Entry-Level IT Support Specialists with full visa sponsorship for international candidates. Join our collaborative team at the heart of America's Research Triangle, where innovation meets opportunity. We provide comprehensive training, mentorship, and career growth paths in cybersecurity, cloud infrastructure, and systems administration.
Why Raleigh? Ranked #1 for tech talent growth, our city offers unparalleled quality of life with affordable living, top universities, and 300+ sunny days annually. As an H1B cap-exempt employer, we streamline your visa process while you focus on building technical expertise in a supportive environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage helpdesk tickets and resolve user issues via phone, chat, and remote access
- Deploy and maintain Windows/macOS workstations and mobile devices
- Assist with Active Directory administration and user account management
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in 24/7 on-call rotation (rotating schedule)
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Google IT Support, etc.)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service mindset
- Eligibility for US work authorization (visa sponsorship provided)
- Willingness to obtain Security+ certification within 6 months
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Excellent written and verbal communication skills
- Ability to lift 30lbs for equipment deployment