Job Description
Are you ready to launch your career in the fast-paced world of technology?
TechFlow Solutions is urgently hiring for Entry Level Technical Support Specialists to join our growing team in New York, NY. We are looking for driven, self-starting individuals who want to learn from the best in the industry.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring our systems run smoothly. No prior experience is required—just a passion for technology and a willingness to learn!
Why Join Us?
- Comprehensive training program for new hires.
- Opportunity for rapid career advancement.
- Modern office environment in the heart of NYC.
Responsibilities
- Diagnose and resolve hardware and software issues for internal employees and clients.
- Provide Tier 1 technical support via phone, email, and chat.
- Install, configure, and maintain computer systems, printers, and network devices.
- Document all technical issues and resolutions in our ticketing system.
- Assist senior IT staff with system upgrades and maintenance schedules.
- Monitor system performance and alert the team to potential outages.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work occasional overtime during peak periods.