Job Description
Are you ready to launch your career in the dynamic world of Information Technology? TechNova Solutions is currently seeking motivated Entry Level IT Support Specialists to join our growing team in Austin, TX.
We are an industry leader providing top-tier technical solutions to businesses nationwide. We believe in nurturing talent and offering a clear pathway for career advancement for those who are eager to learn and grow. If you are passionate about technology and customer service, we want to hear from you.
Why Join TechNova?
- Competitive entry-level salary with annual performance reviews.
- Comprehensive training program to jumpstart your IT career.
- Modern office environment with flexible remote work options.
- Health, dental, and vision insurance from day one.
Don't waitāopportunities like this fill up fast. Apply today to become the next member of the TechNova family!
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues for desktop and laptop computers.
- Assist with network connectivity problems and peripheral device setup.
- Maintain accurate records of technical issues and resolutions in the IT helpdesk database.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Conduct basic training sessions for new software and hardware installations.
Qualifications
- High school diploma or equivalent required; Associateās degree in IT or related field preferred.
- Strong desire to learn and a passion for technology.
- Excellent verbal and written communication skills.
- Basic understanding of computer operating systems (Windows/macOS).
- Ability to work effectively in a team environment and handle customer inquiries professionally.
- Reliable internet connection and computer access for remote training.