Job Description
Join TechFlow Solutions Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're a rapidly growing tech firm committed to innovation and professional development. This urgent opening offers hands-on experience with enterprise systems, client support, and cutting-edge IT infrastructure. Perfect for recent graduates or career changers with a passion for technology. Enjoy competitive benefits, mentorship programs, and a collaborative work environment in Charlotte's vibrant tech hub.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain service request tickets
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on infrastructure projects
- Conduct training sessions for new software implementations
- Monitor system performance and escalate complex issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience preferred
- CompTIA A+ or similar certification a plus
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional site visits