Job Description
Urgent Opportunity for Recent Graduates in Charlotte, NC! Join our dynamic team at TechGrowth Solutions as an Entry-Level IT Support Specialist. We're expanding rapidly and need passionate individuals ready to launch their careers in technology. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment designed for growth.
Why Join Us? We invest in our people through structured training programs, clear career advancement paths, and a culture that values innovation and work-life balance. If you're eager to learn and contribute to cutting-edge projects, this is your moment.
Responsibilities
- Provide first-level technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote tools
- Assist with system installations, configurations, and maintenance
- Create and update technical documentation and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and report security incidents
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional on-site support