Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and kickstart your remote career in Jacksonville! We're seeking motivated individuals to join our dynamic tech team with immediate start opportunities. Enjoy flexible remote work while providing critical technical support to clients across diverse industries. Our comprehensive training program ensures rapid skill development, with growth paths into cybersecurity, cloud infrastructure, and systems administration. Benefit from competitive compensation, full benefits package, and a collaborative virtual environment designed for professional success. If you're ready to launch your tech career without delay, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, system errors, and application malfunctions
- Document all troubleshooting steps and maintain detailed ticket records in ServiceNow
- Collaborate with senior engineers on complex escalations and system deployments
- Conduct user training sessions on new software and security protocols
- Monitor system performance and proactively address potential vulnerabilities
- Adhere to ITIL best practices for incident management and service delivery
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment with minimal supervision
- Quick learner with adaptability to new technologies and processes
- Valid US work authorization and reliable internet connection
- No prior experience required - training provided!