Job Description
Launch your tech career with InnovateTech Solutions! We're urgently hiring passionate Entry-Level IT Support Specialists for our remote team based in Wichita, KS. This direct-hire opportunity offers comprehensive training, competitive benefits, and growth potential in a cutting-edge environment. Join our mission to empower businesses through innovative technology solutions while working remotely with full-time stability.
Why Join Us?
• Industry-leading onboarding program with mentorship
• Comprehensive health, dental, and vision benefits
• Flexible remote work schedule with equipment provided
• Career advancement into cybersecurity or cloud infrastructure paths
• Collaborative culture with virtual team-building events
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for remote clients
- Diagnose and resolve hardware/software issues including OS, network connectivity, and security protocols
- Deploy and configure cloud-based applications (Microsoft 365, Google Workspace)
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system outages
- Monitor system health using ticketing platforms (ServiceNow/Jira)
- Train end-users on cybersecurity best practices and new tools
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows/macOS, networking fundamentals, and cloud services
- Excellent verbal/written communication skills with customer service focus
- Ability to troubleshoot hardware/software issues systematically
- Self-motivated with strong time management in remote settings
- CompTIA A+ certification preferred (not required)
- Proficiency in ticketing systems and remote desktop tools