Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in tech! TechFlow Solutions is urgently hiring motivated individuals for our remote IT support roles based in Boston, MA. This is your opportunity to gain hands-on experience while supporting cutting-edge technologies in a fast-paced environment.
We offer comprehensive training, career growth opportunities, and a collaborative remote work culture. Perfect for recent graduates or career changers passionate about technology and customer service.
Responsibilities
- Provide remote technical support via phone, chat, and email for software/hardware issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex technical escalations
- Assist with software installations, configurations, and updates
- Conduct user training on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Customer service experience with a patient and helpful attitude
- Reliable high-speed internet connection for remote work