Job Description
Are you a night owl looking for an exciting opportunity?
Apex Digital Systems is currently urgently hiring dedicated Support Specialists to join our 24/7 operations team. If you thrive in a fast-paced environment and want to make a tangible impact from the comfort of the night shift, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Shift Differential: Enjoy premium pay rates for working overnight hours.
- Benefits Package: Comprehensive medical, dental, and vision coverage.
- Career Growth: Clear pathways for advancement into leadership roles.
- Modern Facilities: Work in a state-of-the-art facility in Dallas, TX.
We are looking for a reliable individual who can manage technical inquiries and ensure our clients have seamless support around the clock.
Responsibilities
- Monitor and manage incoming technical support tickets during the evening and night hours.
- Diagnose and resolve hardware and software issues for end-users with a focus on speed and accuracy.
- Collaborate with the day-shift team to document escalations and ensure seamless service continuity.
- Perform routine system checks and data backups to maintain server health.
- Provide exceptional customer service to clients via phone, email, and chat platforms.
- Assist in training new hires on night shift protocols and internal software tools.
- Maintain accurate records of all support interactions in the CRM system.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and troubleshooting network connectivity issues.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Flexibility to work rotating shifts, including weekends and holidays.
- Proficiency in using helpdesk software and CRM systems (e.g., Zendesk, Salesforce).