Job Description
Join our award-winning IT team at TechNova Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional remote technical assistance to our growing client base. This direct-hire opportunity offers comprehensive training, career advancement pathways, and a collaborative remote work environment. Perfect for recent graduates and career changers eager to build expertise in cloud systems, cybersecurity, and enterprise infrastructure.
Why Work With Us?
• Industry-leading onboarding program with AWS/Azure certification support
• Flexible remote work with quarterly team-building events in San Jose
• Competitive benefits package including health insurance and 401k matching
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve hardware/software issues including Windows/macOS, Office 365, and network connectivity
- Document all ticket resolutions using ServiceNow ticketing system
- Collaborate with senior engineers on complex infrastructure projects
- Conduct system updates and security patch deployments across client environments
- Participate in 24/7 on-call rotation (1 week/month) with overtime compensation
- Maintain knowledge base articles and troubleshooting guides
Qualifications
- Associate's degree or relevant IT certification (CompTIA A+, Google IT Support, etc.)
- 0-2 years of experience in technical support or helpdesk roles
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong problem-solving skills with ability to troubleshoot under pressure
- Excellent written and verbal communication skills
- Basic understanding of cloud platforms (AWS/Azure) preferred
- Must have reliable home office setup with high-speed internet
- Ability to work independently while collaborating with remote teams