Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently hiring passionate individuals to provide remote technical assistance to our growing client base. This fully remote position offers competitive compensation, comprehensive benefits, and clear growth pathways within our innovative Philadelphia-based company. If you're eager to learn, solve problems, and contribute to a dynamic team, this is your opportunity to thrive in the heart of tech innovation.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot Windows/macOS, network connectivity, and cloud applications
- Document support cases and maintain accurate ticketing system records
- Collaborate with senior engineers to resolve complex technical challenges
- Conduct user training on security best practices and company tools
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Google IT Support)
- Basic knowledge of OS troubleshooting, networking fundamentals, and cloud services
- Exceptional problem-solving and customer communication skills
- Comfort working independently in a remote environment
- Ability to learn new technologies quickly and adapt to changing systems
- Previous helpdesk/internship experience preferred but not required