Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Denver's thriving tech scene! We're seeking motivated individuals with a passion for technology to provide exceptional support to our clients. This immediate-start opportunity offers hands-on experience with cutting-edge systems while working alongside industry experts. Perfect for recent graduates or career changers looking to break into IT without prior experience. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in the heart of Denver.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all support tickets and maintain accurate records in ITSM systems
- Collaborate with senior technicians to resolve complex technical problems
- Conduct user training on new software and system updates
- Monitor system performance and implement security protocols
- Assist with IT asset management and inventory control
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Customer service experience a plus
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation