Job Description
Join our dynamic team in Raleigh's thriving tech hub as an Entry Level IT Support Specialist! This direct-hire opportunity is perfect for recent graduates and career changers eager to launch their IT careers. We offer competitive compensation, comprehensive benefits, and a collaborative environment focused on growth and innovation. If you're passionate about technology and solving problems, apply now to start your journey with a forward-thinking company!
Responsibilities
- Provide technical support to employees via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop computers, laptops, and peripheral devices
- Assist with network connectivity, security protocols, and system backups
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Train users on new technologies and best practices
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred but not required
- Valid driver's license and reliable transportation