Job Description
We are seeking a motivated Entry-Level IT Support Specialist to join our dynamic team in Columbus, Ohio. This is an excellent opportunity for recent graduates or career changers looking to break into the technology sector. We offer comprehensive paid training, mentorship, and a clear pathway for professional growth.
As an IT Support Specialist, you will play a crucial role in maintaining our client's technological infrastructure and ensuring seamless operations. We value curiosity, dedication, and a strong work ethic over previous technical experience.
Responsibilities
- Troubleshoot and resolve hardware and software issues for end-users in a timely manner.
- Provide exceptional customer service and technical support via phone, email, and in-person.
- Assist with the setup, configuration, and deployment of new workstations and peripherals.
- Perform routine maintenance on servers, printers, and network equipment.
- Maintain accurate records of technical issues and resolutions in our ticketing system.
- Collaborate with senior technicians to learn best practices and advanced troubleshooting techniques.
Qualifications
- High School Diploma or GED is required.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is preferred but not mandatory.
- A strong desire to learn new technologies and advance in a technical career.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users clearly.
- Reliable internet connection and home office setup if remote.
- Willingness to undergo paid training and obtain relevant certifications.