Job Description
Are you looking to kickstart your career in the technology sector without prior professional experience? Cleveland Tech Solutions is seeking a highly motivated Entry-Level IT Support Specialist to join our dynamic team. We offer comprehensive on-the-job training and a clear pathway for career advancement.
In this role, you will be the first point of contact for our internal employees, resolving technical issues and ensuring our digital infrastructure runs smoothly. This is an excellent opportunity for recent graduates or career changers eager to break into the IT industry.
Responsibilities
- Provide tier 1 technical support to employees via phone and email, troubleshooting hardware and software issues.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and printers.
- Monitor system performance and participate in regular maintenance windows to ensure business continuity.
- Document all support tickets and technical resolutions in the company's ticketing system.
- Collaborate with the senior IT team to identify areas for process improvement.
Qualifications
- High school diploma or equivalent required; Associate's degree in Computer Science or IT is a plus.
- No prior professional experience required—we provide full training!
- Strong desire to learn new technologies and solve problems.
- Excellent written and verbal communication skills.
- Basic computer literacy (familiarity with Windows and Microsoft Office Suite).